Information Technology Service Management (ITSM) are the activities that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. The CIO WaterCoolers' annual ITSM report states that business uses ITSM "mostly in support of customer experience (35%) and service quality (48%).
Specialists of IT-Service will perform any complex work related to the configuration, prevention, maintenance of server, network and computer equipment. Our joint cooperation can be based on subscriber service of computers and office equipment, as well as a special project or as a one-time service based on your wishes and needs.
The main feature of IT-Services (ITSM) is the provision of services ranging from a one-time maintenance of equipment, local area networks, and ending with the conclusion of contracts for any period (corporate services). Payment only for actually rendered services, immediately after rendering the service. Each service is performed according to the price list and verbal agreement.
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